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T&C and privacy policy

TERMS AND CONDITIONS

Terms and Conditions: Online sales of Good

www.silconewristbandsdirect.com
Silicone wristbands direct are a trading name of Webproductsdirect Ltd

IMPORTANT: PLEASE READ

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.

BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

In these Terms:

"Website" means Our website at www.silconewristbandsdirect.com.

"Goods" means the goods which We will supply to You in accordance with these Terms and Conditions.

"Order" means an order which You place with Us detailing the Goods You wish to buy from Us.

"We/Us/Our" means silconewristbandsdirect.com

"You/Your" means you, the person using Our Website and/or buying Goods from Us.

1. HOW THESE TERMS AND CONDITIONS APPLY

1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when You buy Goods using the Website. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make.

1.2 When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in our Privacy Policy which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between us ("Contract").

Section A: Terms of Website Use

2. ABOUT THIS WEBSITE

2.1 This Website is aimed at people who are consumers. The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which we do not commonly sell our goods and We cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with Us.

3. OUR RIGHTS IN THE WEBSITE

The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by Us or Our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website. Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever.

You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.

We may use any information which you upload to Our Website as We decide and We may also disclose that information to a third party.

4. WEBSITE CONTENT

We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The Website is provided on an "AS IS" basis and we exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.

We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.

We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.

We do not guarantee that this Website will always be available or be free from error, virus or similar.

We aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.

5. HOW YOU MUST USE THIS WEBSITE

Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.

All information which You submit should be accurate, truthful and should not be copied.

You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person except if You have their permission to do so.

You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.

We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.

If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.

We may refuse access to this Website to anyone who does not comply with these Terms.

Section B: Terms of Sale

6. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS

6.1 The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. You may include any number of items within a single Order, subject to any restrictions set out in these Terms and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

6.2 Any terms and conditions appearing or referred to in the Order or otherwise stipulated by You shall have no effect. Any variation of the Contract must be confirmed in writing by Us.

6.3 The following paragraphs explain the process which You will need to go through to place an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important information about payment and delivery.

Step 1 - Choosing your Goods

You can select a product for purchase by clicking on the item which You are interested in and then clicking on "Add to Bag".

Step 2 –Reviewing Your Bag

You can review the products which You have added to Your bag. You can change the contents of Your bag by amending the quantity of Goods You want to order (subject to a maximum of two per item, per size), removing any unwanted items by clicking 'Remove' and viewing the bag total value. You can also enter any promotional code which You may have. Entering a valid promotional code and clicking 'Redeem' will update the bag total. You can then continue shopping and adding to Your bag if You wish or if You don't want to buy anything else, go straight to the next step.

Step 3 – Going to Checkout

Once You have finished shopping, You can proceed to Checkout by clicking on "Checkout Now" or by hovering over the bag icon in the top right hand corner of the page and then clicking "Checkout".

Step 4 – Completing the Address Details

You must then complete Your billing address. This is the address to which Your credit or debit card statements are normally sent. If You would like Your Goods to be delivered to a different address, You can tell Us by completing the delivery address section. Additional security checks may apply if an address other than the billing address is selected for delivery.

Step 5 – Your Order Summary and Payment Information

You will then see Your Order summary page. This includes details of the Goods in Your Order and Your billing and delivery address. You should check the details at this stage very carefully as this is the final stage in the Order process at which You can correct any mistakes or change the Goods which You want to Order. If You decide that You want to change something, You can correct errors in address details by clicking on "Edit Address", add products to Your Order by clicking on "Continue Shopping" or remove items by clicking on "Bag". You will also be asked to choose Your payment method and to add Your payment card details. Please check this information very carefully.

Step 7 – Placing Your Order

You will be asked to confirm that You have read the Terms and Conditions. You will then be asked to confirm all Your details and pay by clicking on "Confirm and Pay". At this point Your details will be submitted to Us.

Step 8 – Order Confirmation

Once We have received confirmation that Your payment has been authorised, a screen will appear, thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for Your records.

6.4 We may refuse Your Order if we decide it is reasonable to do so which may include where:

6.4.1 We are unable to obtain authorised payment or the payment process is incomplete; or

6.4.2 We identify a product or pricing error on the Website; or

6.4.3 You fail to meet any criteria for eligibility of purchase which We impose from time to time; or

6.4.4 You fail to submit all necessary and relevant details to allow Us to fulfill the Order; or

6.4.5 Goods are unavailable or out of stock.

6.5 We may contact You by telephone or email to verify details before We are able to process and dispatch Your Order or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.

7. PRICE AND PAYMENT

7.1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT and are in pounds sterling. Delivery charges are shown separately.

7.2 We may amend prices at any time.  Where there is a difference between a price at the time the Order is made and when it is accepted, We will inform You by email or telephone and ask You if You wish to proceed.  If you decline and for any reason payment has already been taken, it will be re-credited to Your credit or debit account.

7.3 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.

7.4 We must receive payment for the Goods in full before they are dispatched.

7.5 We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Switch, Maesto and American Express. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery. Should an order need to be refunded due to time constraints a standard charge of 3% will be levied to cover administration fees.

7.6 If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled so that You will not be charged. We will do this as soon as possible and by no later than 30 (thirty) days from the due delivery date. We will not be responsible for any compensation if Goods which You order are not available for any reason.

7.7 We will validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information which You provide to Us may be disclosed to a registered credit reference agency which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You, to ensure Your shopping experience with Us is as secure as possible.

8. RETURNS

If Things Go Wrong

8.8 We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

8.9 If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price for Goods which We reasonably accept are defective or faulty or which are otherwise not in accordance with the Contract. This is subject to You returning the Goods to Us within a period of 14 (fourteen) days from delivery where you believe they are faulty for any reason. This is known as the "Warranty Period".

8.10 Our promotional items are not intended for use by children under 3 years of age, or babies. Some of our promotional goods may contain small or sharp components, which may represent a hazard if detached or tampered with. Adult supervision is recommended with all of our products. Please keep out of reach of children and babies.

8.11 We will replace the Goods or refund You provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges which You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect then Your cancellation and refund rights are limited and we will return the good to you. this does not affect your statutory rights. Taking account also of Clause 9 below, the remedy in this Clause 8.10 represents our entire liability to You for any claim under the Warranty Period or any other warranty or condition in respect of the Goods which the law provides in so far as We are permitted to limit Our liability to You. Artwork is for representation purposes only, the finished product may alter slightly due to the nature of the product.

Colours / shades /tones may alter + or – 10% tolerance, unless a pantone reference is provided. Computer monitors are not an accurate representation of colours on screen. Silicone may merge between 1 or more silicone colours resulting in a tertiary colour.

The buyer understands that that printed wristbands that are not also embossed or debossed will fade over time. Should the wristbands be needed for long term wear, here at Silicone Wristbands suggest that debossed or embossed (printed/unprinted) bands are purchased. We will not accept returns for printed ONLY wristbands where the print has started to fade or rub off. This is a natural effect of simply laying ink onto silicone and fading/rubbing is unavoidable.

Proofs of all work may be submitted for the Buyer’s approval and no responsibility shall be accepted for any errors in proofs which may be passed by the Buyer. The Buyer’s alterations and additional proofs necessitated thereby shall be charged extra. When style type or layout is left to the Seller’s judgement changes therefrom made by the Buyer shall be charged extra. 

Designs. No responsibility is accepted for wristband designs whether designed by the Seller or produced to the Buyer’s design. The Buyer must ensure that any such designs do not infringe any copyright design or other rights and shall indemnify the Seller against any costs claims or demands resulting from any alleged infringement of copyright design or other rights of third parties. 

Drawings. All drawings specifications and illustrations in the Sellers catalogues sales or promotional literature or elsewhere are included as a guide only and unless specifically stated to the contrary shall not form part of the contract.

Illegal Matter. The Seller shall not be required to print any matter which in its unrestricted opinion is or may be of illegal libellous or improper nature or any infringement of the proprietary or other rights of any third party or unsuitable for any reasons for publication. The Buyer shall indemnify the Seller for and against all costs claims and demands which may arise in any proceedings brought against the Seller arising from the nature of the matter printed or its form or content. The indemnity shall extend to any amounts paid in settlement of any claim.

Copyright. The Buyer hereby acknowledges that the copyright in the drawings specifications and other literature supplied by the Seller and the design copyright in all goods manufactured by the Seller shall rest in the Seller.

8.12 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. After the Warranty Period, refunds and exchanges shall be at Our discretion except that Your statutory rights are not affected. These are Your rights granted by law and which cannot be changed by Us.

8.13 If You wish to return Goods in accordance with Clause 8.9 You may should :

8.14.1 contact us by email and we will send you an address to send a sample of the defective band to. We will inspect the band and contact you by phone to discuss the options.

8.14 Finally, whenever You return Goods to Us either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged in the post.

9. OUR LIABILITY

9.1 NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR LIABILITY WHICH WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

9.2 TO THE EXTENT THAT WE ARE LIABLE TO YOU IN RESPECT OF BREACH OF CONTRACT, FOR NEGLIGENCE OR FOR ANY OTHER LEGAL LIABILITY IN RELATION TO THE GOODS OR THIS CONTRACT OR OTHERWISE, OUR TOTAL LIABILITY TO YOU WILL BE LIMITED TO THREE TIMES THE PRICE OF THE GOODS WHICH ARE THE SUBJECT OF THE LIABILITY, PAID BY YOU TO US AND ANY LOSSES WHICH ARE FORESEEABLE AS A DIRECT CONSEQUENCE OF US BREAKING OUR CONTRACT WITH YOU.

 

9.3 EXCEPT UNLESS WE EXPLICITLY STATE ELSEWHERE, WE SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT OR SPECIAL LOSSES WHICH HAPPEN AS A SIDE EFFECT OR CONSEQUENCE OF ANY MAIN LOSS OR DAMAGE OR FOR ANYTHING WHICH WE OR YOU COULD NOT REASONABLY ANTICIPATE. THIS INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING, HOWEVER THEY ARISE:

9.3.1 LOST PROFITS;

9.3.2 LOSS OF INCOME OR REVENUE;

9.3.3 LOSS OF SAVINGS;

9.3.4 LOSS OF DATA;

9.3.5 LOSS OF USE OF MONEY.

9.4 Many of the items which We offer for sale are fashion items and may not be suitable for sports or other activities. You should therefore satisfy yourself that items are suitable for the type of sports activity that You wish to use them for.

10. DELIVERY

10.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. However time is not of the essence for delivery or performance which means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give an amended delivery time. We will not be liable for the consequences of any delay. Our liability to You is capped at the limits set out in Clause 9.2 above.

10.2 If Goods are out of stock then We will let you know by e-mail and let You know if any alternatives are available. We will try to replenish low stock levels as soon as possible although We will not be obliged to do so. If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery and We reserve the right to deliver in instalments.

10.3 Ownership of the Goods will only pass to You when We receive full payment including delivery charges (if applicable). The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.

10.4 If the Goods or quantity which You receive are not as You ordered due to Our error then You should inform Us by telephone, email or letter using the contact details set out at Clause 8.1, as soon as possible after You receive the Goods and become aware of the error. We will make good any error. We will also reimburse to You any delivery costs which You incur in sending the incorrect Goods back to Us. Any Goods which You receive in error and intend to return should not be used by You.

10.5 Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods

11. OUR RIGHTS IN THE GOODS

All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.

 

12. GENERAL

12.1 We will not be in any way responsible to You for a failure to sell Goods which You wish to buy or otherwise for a failure to comply with Our obligations under the Contract or any costs or liabilities which You incur as a result of any circumstances beyond Our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.

12.2 The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations at any time provided that this will not reduce Our obligations to You.

12.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.

12.4 If either We or You do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.

12.5 This Contract is subject to English law and both We and You agree that any dispute arising under or connected to it will be decided by the English courts.

12.6 No changes to the Contract will bind either of us unless We agree to them in writing. We may amend these Terms at any time and without notice to You.  Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order which We have accepted, the Contract will remain subject to the version of the Terms which were in place at the time at which You placed Your Order.

12.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit.

12.8 Any notice You send to Us will be deemed delivered as follows, depending on how You send it:

12.8.1 on the day on which it is left if You deliver the notice by hand; or

12.8.2 on the day on which it was posted if You post the notice as shown on proof of postage; or

12.8.3 on the day on which it is sent correctly if by fax or email;

and in each case it should be sent to the address set out at Clause 8.3.

12.9 A person who is not party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it which means that only We and You have rights under it. This does not affect any right or remedy of any person which exists or is available otherwise than under that Act.

12.10 The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website.

13. PRIVACY POLICY

Silicone Wristbands Direct understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.siliconewristbandsdirect.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately

13.1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

13. PRIVACY POLICY

Silicone Wristbands Direct understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.siliconewristbandsdirect.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately

13.1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 b Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)]; and

“We/Us/Our” means Webproductsdirect Ltd t/a Silicone Wristbands Direct, a limited company registered in England under company number 10637445, whose registered address is 138 The Barracks, White Cross Industrial Estate, South Road, Lancaster, LA1 4XQ, United Kingdom and whose main trading address is 138 The Barracks, White Cross Industrial Estate, South Road, Lancaster, LA1 4XQ, United Kingdom.

13.2. Information About Us

13.2.1 Our Site is owned and operated by Webproductsdirect Ltd t/a Silicone Wristbands Direct, a limited company registered in England under company number 10637445, whose registered address is 138 The Barracks, White Cross Industrial Estate, South Road, Lancaster, LA1 4XQ, United Kingdom and whose main trading address is 138 The Barracks, White Cross Industrial Estate, South Road, Lancaster, LA1 4XQ, United Kingdom.

13.2.2 Our VAT number is 264237406.

13.2.3 Our Data Protection Officer can be contacted by email at sales@siliconewristbandsdirect.co.uk, by telephone on 01524 848382, or by post at 138 The Barracks, White Cross Industrial Estate, South Road, Lancaster, LA1 4XQ, United Kingdom.

13.3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

13.4. Your Rights

13.4.1 . As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

(a) The right to be informed about Our collection and use of personal data;

(b) The right of access to the personal data We hold about you (see section 13.12);

(c) The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13.14);

(d) The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13.14);

(e) The right to restrict (i.e. prevent) the processing of your personal data;

(f) The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

(g) The right to object to Us using your personal data for particular purposes; and

(h) Rights with respect to automated decision making and profiling.

13.4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13.14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

13.4.3 . For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

13.5. What Data Do We Collect?

13.5.1 Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13.13 on Our use of Cookies and similar technologies:

[name;]

[date of birth;]

[gender;]

[business/company name]

[job title;]

[profession;]

[contact information such as email addresses and telephone numbers;]

[demographic information such as postcode, preferences, and interests;]

[financial information such as credit/debit card numbers;]

[IP address;]

[web browser type and version;]

[operating system;]

[a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;]

13.6. How Do We Use Your Data?

13.6.1 . All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see section 13.7, below.

13.6.2 . Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

(a) Providing and managing your Account;

(b) Providing and managing your access to Our Site;

(c) Personalising and tailoring your experience on Our Site;

(d) Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

(e) Personalising and tailoring Our products and services for you;

(f) Replying to emails from you;

(g) Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of our email newsletter;

(h) Market research;

(i) Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;

13.6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

13.6.4 Third parties (including Zendesk Chat) whose content appears on Our Site may use third party Cookies, as detailed below in section 13.13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

13.6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

13.6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

13.7. How and Where Do We Store Your Data?

13.7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 13.6, and/or for as long as We have your permission to keep it.

13.7.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR including:

(a) Requiring third parties holding data on our behalf (currently MailChimp) to be GDPR compliant.

13.7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

13.8. Do We Share Your Data?

13.8.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes.

13.8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

13.8.3 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

13.8.4 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

13.8.5 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 GDPR including:

(a) MailChimp;

13.8.6 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

13.9. What Happens If Our Business Changes Hands?

13.9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

13.9.2 . In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

13.10. How Can You Control Your Data?

13.10.1 In addition to your rights under the GDPR, set out in section 13.4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.

13.10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

13.11. Your Right to Withhold Information

13.11.1 You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

13.11.2 . You may restrict Our use of Cookies. For more information, see section 13.3.

13.12. How Can You Access Your Data?

13.12.1 . You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information we are required to provide in response to your request free of charge. Please contact Us for more details using the contact details below in section 13.14.

13.13. Our Use of Cookies

13.13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.13.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for improving customer service, website performance, collecting anonymous statistical data on how visitors use our website, advertising and campaign monitoring and for improving visitor customer experience (e.g. Live Chat, Youtube Videos). For more details, please refer to section 6, above, and to section 13.13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

13.13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.13.4 Before Cookies are placed on your computer or device, you will be shown a message prompt at the bottom notifying you that by browsing our website you consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You can, however, override the use of the Cookies on our website via your web browser.

13.13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.13.6 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for:

(a) improving customer service

(b) monitoring and managing website performance

(c) marketing and advertising purposes including monitoring the performance of our promotional campaigns.

(d) to enable us to collect information about your browsing and shopping activities on our website

13.13.7 In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site

13.13.8 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.13.9 You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13.13.10 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13.14. Payments

13.14.1 . We accept MASTER CARD, VISA, DELTA AND SWITCH over the Internet or by phone on 01524 848382 via a Secure Third Party Payment Gateway (i.e. Stripe). Payments through Elavon are secure. We do not hold or store your credit or debit card details.

13.14.2 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

13.15. Contacting Us

13.15.1 If you have any questions about Our Site or this Privacy Policy, please contact Us by email at sales@siliconewristbandsdirect.co.uk, by telephone on 01524 848382, or by post at 138 The Barracks, White Cross South Road, Lancaster, LA1 4XQ, United Kingdom.

13.15.2 Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 13.12, above).

13.16. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.